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Frequently asked questions

Table of Contents

General FAQ

What is ‘My Personal Therapy’?

My Personal Therapy (MPT) is an innovative online counselling service that offers mental healthcare and psychological or emotional support and education. Our service provides online therapy from UK professional, fully qualified Counsellors and Psychotherapists, combined with an extensive range of personalised psycho-educational online courses and a range of digital well-being tools.  Our courses are supported by your own healthcare professional, providing you with valuable weekly/monthly contact and feedback as you progress.

What do I receive from My Personal Therapy?

After completing some introductory questions to personalise your experience and find the best treatment plan for you, you’ll have access to your MPT ‘dashboard’. Your dashboard is user-friendly and gives you easy access to everything you need to get underway.

MPT is a complete digital package providing mental healthcare, psychological and emotional support from trained professionals. In addition to your personalised e-courses and online therapy, your dashboard gives you access to a range of tools and resources including an interactive personal journal, an online diary system for booking personal therapy sessions, psychological quizzes, personalised reports, an ongoing record of your completed work, and your progress monitoring reports.

Our e-courses have fresh, varied content to suit whatever way you like to learn. MPT will continue to evolve as you progress, adding new content and course choices regularly as you take steps towards positive change.

Do therapists need special training to work online?

Yes! We believe they do. Providing therapy online and working with tech in a digital space requires specialist skills and expertise from healthcare professionals. We offer a full training and support programme for every professional working with us. You can be assured that your therapist will have expert knowledge in working with you online, and providing effective therapy in a digital environment.

Is online therapy as effective as working face-to-face?

Yes! Online therapy has become an increasingly popular choice over the past few years for people looking for more flexibility, convenience and accessibility. Being able to open up about feelings and problems face-to-face with someone can be daunting for many people, preventing them from seeking valuable needed help. Having the anonymity of working online is an excellent way of opening the door for many people that wouldn’t otherwise have access to services.

It can also be difficult to attend in-person therapy sessions for those with busy lifestyles, those living in remote or rural areas, or those living with mobility or sensory impairments, all of which can be significant barriers to getting help.

Online therapy has many differences and advantages over more traditional, face-to-face work. Technology can complement and enhance the therapeutic experience. Research demonstrates that online therapy can be as effective as working face-to-face. If you’d like to read some research into the efficacy of working online, please refer to the following studies:

Distance Therapy Comes of Age

Internet-based and other computerized psychological treatments for adult depression: A meta-analysis. Cognitive Behaviour Therapy, 38(4), 196-205. Barak, Azy, et al. (2008).

Internet-based versus face-to-face cognitive-behavioral intervention for depression: A randomized controlled non-inferiority trial Linda Godleski, M.D.; Adam Darkins, M.D., M.P.H.; John Peters, M.S. (2014)

A comprehensive review and a meta-analysis of the effectiveness of internet-based psychotherapeutic interventions. Journal of Technology in Human Services, 26.2-4: 109-160. Wantland, D. J., Portillo, C. J., Holzemer, W. L., Slaughter, R., & McGhee, E. M. (2004).

The effectiveness of Web-based vs. non-Web-based interventions: a meta-analysis of behavioral change outcomes. Journal of Medical Internet Research, 6(4).

Internet-versus group-administered cognitive behaviour therapy for panic disorder in a psychiatric setting: a randomised trial

Home telemental health implementation and outcomes using electronic messaging.

Is the site secure? How can I be sure that my personal information will be held securely and protected?

We take your privacy and security very seriously. Protecting your sensitive, personal information is at the heart of everything we do, and built into our technology. You can be assured that we will continue to utilise the most safe, secure and cutting-edge systems possible to protect your personal data. We go above and beyond to keep your data safe, and under your control.

Do you need computer skills?

We are very user-friendly, anyone can use the service. When you sign up you’ll receive a guide entitled “Making the Most of Online Therapy” that takes you through everything. And your therapist or mentor is there to support you through the process.

How do I contact My Personal Therapy?

For general enquiries: [email protected]

For urgent enquiries: [email protected]

For tech enquiries: [email protected]

General enquiries will be responded to within 3 working days, urgent enquiries will be dealt with within 4 hours (during 9am-6pm business weekdays, otherwise next business day)

How do I get started with My Personal Therapy?

My Personal Therapy is launching January 2019. If you register your interest with us now, we’ll keep you updated via email and let you know when it’s time to sign up. You’ll answer a few questions, choose your course, Treatment Plan and Healthcare Professional, then provide payment details. You also have the option to try one of our e-courses for two weeks for free before signing up.  Once joined, you’ll have access to our full programme. You’ll receive a welcome pack via email with everything you need to get started, including a username to log into your dashboard, from there you’ll find everything you need to get your therapy underway and begin making positive changes to your life.

What equipment do I need to use My Personal Therapy?

Ideally a laptop, computer or smartphone. You can access MPT via your smartphone, but it’s sometimes easier, and you’ll make best use of our facilities and features using a laptop or computer. You’ll receive advice about where and how to use your tech to make the most out of our service once you sign up.  

Is there a minimum commitment once I sign up to My Personal Therapy?

Once signed up, there is a minimum commitment of 4 weeks. After this initial period, you may cancel, put things on hold, or move up / down your treatment plan as you like.

How do I pay for My Personal Therapy?

We use a secure online payment system called Stripe, you can find information about this payment service provider here:

https://stripe.com/gb

You can pay either weekly or 4-weekly, and opt in or out of a recurring payment system that takes care of your fees automatically.

What is the cancellation policy?

After an initial 4 weeks, you can cancel at any time by emailing:

[email protected]

You’ll complete a short exit survey that helps us to look after your files correctly in case you decide to return at a later date. You will have to pay for any weeks where there has been active interaction with your therapist (or mentor).

Is there a reward for recommending My Personal Therapy?

Yes! We love to hear you are spreading the word and will reward everyone that recommends us by gifting £15 for each person that signs up and remains active with us for a minimum of 8 weeks. Full details will be given once you sign up.

Can I purchase My Personal Therapy services for a loved one?

Yes of course! You can purchase MPT credits which your loved one can use towards their therapy by entering a voucher code we’ll issue to them.

We also have a ‘donations’ facility with a digital ‘pot’ of therapy credits so that those struggling financially may have reduced-price, or free, access to our services.

If you’d like further information about this, email:

[email protected]

Who will be helping me?

You can feel assured that all of our professionals are vetted and undergo an application process before being accepted as MPT practitioners. We ensure that our Counsellors and Psychotherapists are UK-based, fully qualified, with professional membership of one of the following regulatory bodies:

  • BACP (British Association of Counsellors & Psychotherapists)
  • COSCA (Counselling & Psychotherapy in Scotland)
  • HCPC (Health & Care Professions Council)
  • NCS (National Counselling Society)
  • UKCP (United Kingdom Council for Psychotherapy).  

Being a member of a professional body ensures our practitioners are fully qualified and will work to a very high standard, professionally and ethically.

If you choose our ‘Mentor Plan’, you may also be helped by a professional mentor. Our mentors are professionals with extensive experience in mental healthcare. Mentors undergo a stringent selection criteria and application process. Mentors may have worked in fields such as Social Work, Teaching (in a relevant field), Mental Healthcare or Psychiatric Nursing, or other professionally appropriate backgrounds. Mentors may also be a Student Therapist in an advanced stage of training (i.e. ready to work with clients).

Mentors support your e-courses and provide weekly contact and valuable mentorship to you throughout the process, but they do not provide counselling or psychotherapy (online personal 1-2-1 sessions). If you are on the Mentor Plan, you still have the option to work with a qualified therapist OR to book ad hoc 1-2-1 sessions with a qualified therapist.

If either you or your mentor feel that you need support from a qualified therapist – we will recommend you are referred on to receive appropriate help. Mentors are trained to track and assess how you’re doing, and act as a ‘triage’ – so will be vigilant in recognising when you may need additional support. The choice to use a mentor or therapist depends upon the seriousness of your troubles. Once joining MPT you can opt to work with a qualified therapist rather than a mentor whenever you like.

What is the role of My Personal Therapy?

My Personal Therapy provides a complete digital platform for clients needing emotional or psychological support, with digital tools and resources to assist in the provision of effective mental healthcare and psychological / emotional support. We are responsible for ensuring your experience is safe and secure and the help you receive is of a professional and excellent standard, and handle all of your service enquiries and concerns.

We train and support our practitioners (therapists and mentors) in delivering our service, and online therapy, with the utmost skill and expertise. My Personal Therapy vets everyone that works with us, and ensures that our practitioners are working to the highest possible standards, professionally and ethically.

We regularly track your progress and ensure that things are working well with your therapy.

What is the role of My Personal Therapy practitioners (Therapists or Mentors)?

Our practitioners deliver My Personal Therapy by building a therapeutic relationship with you and supporting your personalised e-learning course every week. Depending upon your chosen Treatment Plan, you’ll also have personal (one-to-one) online therapy sessions and a daily text message allowance to contact your therapist. Your practitioner’s role is to work with you as you make positive changes to your life via the MPT programme,

Do My Personal Therapy offer Couples Counselling?

An exciting new course programme is being created to provide a couples counselling service online, including digital workshops and other exciting features to improve the quality of your relationships. Couples Counselling will be available within a few months of launch. If you would like to be notified when this course becomes available, please email: [email protected]

Does My Personal Therapy have an App?

Currently we do not have an App, although we have plans to develop one in the future. Our website features work well on a smartphone, and have the look and feel of an App.

Can I use My Personal Therapy on my mobile phone?

Yes! You can access MPT from your smartphone easily from most devices. It can be helpful to use your computer or laptop to make full use of some of our features and facilities, however.

What computer and internet connection do I need?

Once you’ve signed up, we will give you advice about the best places to connect in order to work well, and protect your security and privacy.

What if I have a technical issue or the technological services aren’t operating properly?

Unfortunately, technical issues can arise. We have an excellent support service and will deal with any issues as promptly and efficiently as possible. Email: [email protected] explaining your issue if non-urgent. Alternatively, you can make urgent technical requests by emailing: [email protected]

How do I make a complaint?

We do everything in our power to ensure you have no cause for complaint and feel passionate about providing exemplary customer service. If anything goes wrong, in the first instance please email: [email protected]. We will do everything possible to resolve your issue.

Can my MPT Therapist prescribe medication?

In the UK, Therapists do not prescribe medication. MPT does not become involved with medication, and will not be able to advise you on appropriate medicine as part of your mental healthcare treatment plan.

If you would like advice on medication, it is important to talk to your GP.

What is a Mentor? What is the difference between a Therapist and a Mentor?

We use two types of mental healthcare practitioner, therapists and mentors. A therapist is a fully qualified, UK registered counsellor or psychotherapist. A mentor is a mental healthcare professional with considerable experience and understanding in providing emotional and psychological support. On most of our Treatment Plans, you’ll be working with a therapist. We also offer a Mentor Plan that does not include one-to-one personal therapy sessions. If you opt for this plan, you may be working with either a mentor or a therapist.

You can opt to work with a fully qualified and registered therapist at any time, regardless of the Treatment Plan you have chosen.

Can I change the email address associated with my account?

Yes, once signed up you can easily edit any of your personal details or information at any time.

How does the text messaging service work?

If you feel that you need extra care and support, we have an ‘Intensive Plan’ that gives you a daily text allowance of up to 5 messages. This means that your therapist will reply to your text messages up to 5 times per day, so that help is always at hand when things crop-up. There is a limit to the length of each message and depth of care that can be given via text, but having something like that available can feel an important safety blanket. Text messaging is also an excellent way of dealing with unexpected events or urgent care situations. Our therapists are fully trained in how to use text messaging to help you.

Your text message allowance does not ‘roll-over’ or accumulate, and your therapist will be required to reply to your messages in a timely manner. This information will be explained to you once you sign up for the Intensive Plan.

How do online personal therapy sessions work?

You’ll be able to book one-to-one personal therapy sessions at a time to suit you  by using our online diary system. When you book, you’ll also choose what medium you’d prefer to hold your therapy session, either Therapy Chat, Video Messaging or Phone.

How do Therapy Chat sessions work?

Once signed up, you’ll be able to book Therapy Chat sessions for a length of time according to your chosen Treatment Plan. Therapy Chat sessions happen via our platform on-site (meaning you’ll need to be logged on). Therapy Chat operates in a similar way to ‘LiveChat’ facilities you may be familiar with. You’ll log-on to your MPT dashboard at the time you’ve booked and your therapist will be ‘live’ and waiting to begin your session. You’ll be able to converse with your therapist via our portal. It’s a very user-friendly system.

How do Phone sessions work?

You book your personal therapy phone session using our online diary system.. At the time you’ve chosen, your therapist will phone you on the number you’ve provided to us.

How do Video Messaging sessions work?

You book your personal therapy Video messaging session using our online diary system. At the time you’ve chosen, your therapist will connect with you via the video messaging medium of your choice, such as FaceTime, Skype or Whatsapp. Video messaging takes place off-site (not via the MPT portal).

We recommend certain video messaging platforms that are fit for the purpose of providing personal therapy, and give full training to our therapists. More information will be available once you sign up.

Client FAQs

How do I know what Treatment Plan I need?

There are 4 treatment plans available, each offering a different level of service, depending upon how much support you need, and how much you can afford. Whatever treatment plan you choose, you’ll have your own personalised e-course and access to all of the features and facilities on our platform.

The 4 treatment plans offer different levels of weekly contact with your therapist via personal therapy sessions and daily text message allowances.

Regardless of your chosen treatment plan, you’ll have access to our ‘Urgent Care’ facility, which means you can book and speak with a fully qualified therapist (not necessarily your own) the same day via our Therapy Chat facility.

Can I move up or down my Treatment Plan?

Yes! You can move up or down your Treatment Plan at any time. Your only commitment is to remain signed up for a minimum of 4 weeks.

Can I change the person I am working with?

Yes! Of course. It is very important to work with someone that is a good fit, and we work hard to ensure we find the best suited professional for you. If you feel things aren’t working at any time, simply contact us and we’ll discreetly handle everything for you, and find someone else for you to work with.

We encourage you to submit reviews regarding your work with mentors and therapists and welcome feedback regarding the help you’ve received. Our practitioners are trained to a high standard in providing the best quality of care to you. If anything doesn’t work well, we will do everything in our power to assist you and resolve any issues.

We also welcome positive feedback and reviews if you’ve received an excellent service and standard of care from your therapist or mentor, My Personal Therapy is keen to acknowledge and reward anyone working with us that provides an outstanding service.

How am I billed for the service?

You pay via a secure online payment system, either weekly or 4-weekly. It is also possible to purchase a complete course programme (set number of weeks) in total. If you would like further information about this, please email: [email protected]

Will online therapy work for me? Isn’t it better seeing someone face-to-face?

Deciding which therapy to take is a personal choice, some people may feel online therapy works for them and others prefer traditional face-to-face work. Be assured that all of our practitioners understand and have training in working therapeutically online, and providing emotional and psychological support digitally via our e-courses, and other features and facilities on the MPT platform. There are pros and cons to all types of therapy, deciding what works for you is a matter of personal choice.

Working online requires a special skill set and certain expertise that means untrained professionals may not work as effectively digitally as they would face-to-face. We only work with practitioners that are confident and competent at delivering online therapy, and we feel passionate about the opportunities of providing ‘digitally enhanced’ therapeutic care.

We also offer a wide range of treatment styles and approaches, not limiting you to certain forms of support that might not suit you and the difficulties you’re facing. The NHS strongly focuses on CBT (cognitive behavioural therapy), as do many other online therapy sites. However, at My Personal Therapy we don’t want to limit you to one type of approach considering there is a vast array of options and skilled therapists from many fields available that you might prefer, or would be more helpful in tackling your particular issues.

Online therapy will suit you if you’re comfortable in a digital environment in your personal life (ie. regularly communicate via text, social media etc.) and you prefer the ease, comfort, flexibility and convenience of working remotely from home, or wherever. 

My Personal Therapy works hard to address the potential issues that may arise through having virtual communications and relationships, recognising the value of physically spending time with people in-person and having ‘real’ connections. Our practitioner training, and e-course programmes address many of the issues around the potentially negative effect of technology and social media on human relationships and emotional well-being. We’re passionate about promoting real connections, and their importance to human happiness. We address these issues, (we guess somewhat paradoxically!) remotely through our digital platform. We are passionate about being part of the solution, rather than contributing to a problem.  

How can I be sure My Personal Therapy will work for me?

There are many studies confirming the effectiveness of using a digital medium for making positive changes to your life and emotional well-being. Some research was referred to previously if you’d like to check it out.

Having trialled our service and received feedback from clients and professionals, we’re confident that MPT is both much needed AND works brilliantly. We are so excited to launch our service to you, to reach out to people that wouldn’t otherwise have access to help.

Our company ethos is to use digital technology to enhance the experience and provision of therapy and mental healthcare, to value individuality, to treat everyone and their experiences personally, access for all, and to adhere to high ethical standards of professionalism in a warm, accepting, positively nurturing humanitarian way. This ethos extends to everyone involved in our community whether client, therapist or mentor. Efficacy is the most important thing to us, certainly above profits. We want to help change lives and invest profits back into continually evolving and improving our service to you.

What is the refund policy?

After an initial 4 week commitment, you can cancel at any time and will be refunded for any unused weeks. An unused week is one in which you haven’t had any interaction with your mentor or therapist. Refunds will also be given at our discretion following any issues or complaints that arise with our service. Full details will be available in your T’s & C’s once you sign up.

I’ve registered, when will I be able to get started?

You can sign up from November 2018. Once you’ve registered, we’ll send you email updates letting you know what’s happening and when you can sign up. As you are registering ahead of launch, you will also be entitled to promotional benefits that we’ll email you about in due course. You can get started immediately once you sign up.

Will the same person be helping me throughout my experience with My Personal Therapy?

Yes! At My Personal Therapy we believe in the importance of building strong, therapeutic relationships and want you to work with the same therapist or mentor throughout if they’re a great fit for you. Once you’ve found this person, you can continue to work with them for as long as you like.

All of our practitioners will be required to give you 4 week’s notice should they decide to leave or take time off. If this happens, we will do everything possible to make the transition to a new professional as easy and comfortable for you as we can. Full details will be available in your Ts & Cs once you sign up.

How old do I have to be to sign up for My Personal Therapy?

Currently we only accept clients over the age of 18. However, we are currently working on projects to create specific courses and digital psychological support to teens and children. Any news about My Personal Therapy developments will be published on our site or emailed to you if you’re on our mailing list.

Do I have to enter my debit/credit card information?

Yes. We use a secure payment system called Stripe that will require you to enter you debit or credit card details once you sign up, or after your free trial. There is a small, nominal charge for each transaction. You may opt in or out of a recurring payment system that ensures your therapy remains uninterrupted and payments are being made on time. If you opt out of the recurring service, you’ll be sent a reminder, but your services may be restricted if your payment becomes overdue.

Can I have a free trial?

You can have a free trial without entering your payment details which gives you access to our e-courses without the active support of a healthcare professional.

Are MPT Practitioners given any training in providing online therapy?

Yes! We provide our practitioners with a full training programme in delivering online therapy, providing psychological support in the digital age, and supporting your MPT e-courses.

Delivering online therapy is quite different to working face-to-face and requires specialised training and expertise to work effectively. You can be assured that all of our therapists and mentors undergo a ‘My Personal Therapy’ training programme, equipping them to deliver our courses, and to provide online therapy, with skill and expertise.

Are Mentors as good as Therapists?

They are each specialised roles, and it depends upon your level of need. If you are seriously struggling or unwell, we’ll assign you to a fully qualified therapist. If you are feeling suicidal, or have made suicidal attempts in the recent past, we’ll assign you to a fully qualified therapist. You have the option to select fully qualified therapists when you sign up, or at any time your account is active.

Mentors are highly skilled and provide an excellent, invaluable service. They come from professional backgrounds with extensive experience and understanding of emotional and psychological vulnerabilities. We carefully vet every application and ensure our mentors undergo our full training programme. You’ll be able to check the skills and experience of your particular mentor from their profile, and feel confident in their expertise at being able to support you. If you opt for the Mentor Plan, you’ll have access to everything MPT offers except for personal online therapy sessions. Your mentor can’t provide therapy, but they can provide (as their name suggests) therapeutic mentorship. This means that they have the knowledge and experience to support and guide you throughout your journey, wisdom to impart, and weekly companionship, nurturance and guidance to you along the way. Mentors are also trained to be vigilant about your mental health, and monitor you, to ensure that you’re referred on to one of our qualified therapists should the need arise.

Can I read over previous work and communications with my practitioner?

Yes! One of the great things about MPT is that you have complete access to all of your work, like a personal record of your progress, that you can access 24/7. You also get to choose personal information to be kept secret, only available to you, or have certain things deleted if you like.

Being able to peruse your submissions over time and keep a record of things you’ve worked on, and the progress you’ve made, is one of the things that makes working digitally really beneficial and advantageous.

If you like, we can also hold onto your files if your account is cancelled or placed on hold, so that you can return and pick up wherever you left off at any time.

How long can I use My Personal Therapy?

As long as you like! After an initial 4 week commitment, you are free to cancel, put your therapy on hold, or continue with your work however it suits you. Many of our courses may be of interest to you, and help bring positive changes to your life. New courses are also being launched every month. Once you’ve completed your course, you are free to move onto another one, and can stay with us for as little or long as you need.

Can I use a pseudonym (first name only or nickname)?

Yes! Anonymity is a fantastic aspect of online therapy that allows those of you that can’t face having to reveal things to a therapist in person the chance of therapy. If you’d like to remain anonymous and use a nickname or pseudonym, that’s absolutely fine. There are some safeguarding implications to this, full details will be made available to you once you sign up.  

How do I reset my password?

Our system talks you through the procedure easily. If you have any problems, contact us by emailing: [email protected]

How long do I need to use My Personal Therapy?

You are unique, your experiences are unique – so we don’t impose rigid or set lengths of time to giving you the help you need. It really depends. Some people find that working with us for a few weeks is all they need, others will choose to stay with us for a year or longer.

We also offer a short, 4 week, ‘top-up’ therapy package if you’d like to dip into counselling, or are a returning client looking to give yourself a quick ‘top-up’ of emotional and psychological maintenance.

Can I take a therapy break?

Yes! After an initial 4 weeks commitment, you can put your therapy on hold at any time. You won’t have access to your account, but we’ll keep everything held securely for you so that you can return and pick up wherever you left off as soon as you’re ready.

How do I pay for My Personal Therapy?

You pay using a secure online payment system by giving your debit or credit card details,

Do I choose my own professional practitioner?

Yes! We recommend practitioners we think will be a great fit for you based on your introductory sign up process questions. You’ll choose from our recommendations, and can opt to change who you’re working with at any time.

If I cancel or take a therapy break, can I return to the same person I was working with previously?

Yes, if your former practitioner is available then we will make every effort for you to return to them. However, we can’t guarantee this.

If I cancel and rejoin, will My Personal Therapy still have my details and a store of previous work I’ve done?

Yes! We hold your information securely for a set period of time (chosen by you) and you can return and pick up wherever you left off at any time.

How do I cancel?

After 4 weeks, you may cancel by emailing: [email protected]

You will not be charged for any unused therapy weeks.

Do unused online personal therapy sessions roll-over?

No. The online personal therapy sessions aren’t accumulative. You must book your allocated session times each week using our online diary booking system. If you don’t book a session, or fail to attend a session (without giving appropriate cancellation notice as detailed in your Ts & Cs) then that session cannot be carried forward.

At our discretion, if an online personal therapy session doesn’t taken place through no fault of your own, then we’ll do everything possible to resolve this issue to your satisfaction.

Do unused text message allowances roll-over?

No. You’ll have a daily text message allowance of 5 per day if you opt for our Intensive Plan. This means you can reach out to your therapist up to 5 times per day, and expect a timely reply. Please note that there is a word limit to the length of text reply you’ll receive from your therapist. If you don’t use your 5 per day, this allowance does not ‘roll-over’. Note that the texting service is generally only available Mondays-Fridays, unless by special arrangement with your therapist.

Working for MPT FAQs

I am a mental healthcare professional, how can I work with My Personal Therapy?

Register with us today and we’ll get back to you with everything you need to know.

I want to work with My Personal Therapy…will it cost me anything?

We’re offering therapist and mentors registering ahead of launch the chance to join us for free for the first 6 months, meaning that right now it won’t cost you anything!

Our usual registration fee for professionals is either an annual payment of £100 (plus VAT), or £10 (plus VAT) per month if you’d rather pay monthly. For this, we’ll provide you with the number of clients of your choice (up to an upper limit of 25 per week (with some flexibility depending upon Treatment Plans taken), a full training and support programme, professional insurance, include your details in our profile directory, and enter you into our performance rewards and incentive scheme. You’ll have everything you need ready-made to bring your practice into the digital age without it costing you anything.

I am a mental healthcare professional, what training and support will My Personal Therapy provide?

We provide a professional’s dashboard where you can access your own full programme of e-courses, with comprehensive modules to gain the skills and expertise necessary to work digitally and provide excellent therapy online, deliver our courses effectively, and utilise all of your creativity, experience and passion for changing lives in a digital environment.

Apart from our training package, we also have MPT Supervisors and Trainers available to you via forums, via email, and weekly ‘live’ sessions (times will be published) where you can attend (virtually) and have access to any support and advice you might need.

These training and support services are provided to you as part of your annual / monthly fee.

I am a mental healthcare professional, what are the benefits of working with My Personal Therapy?

We offer excellent rates of pay, ranging from £17.80 per client, per week on the Mentor Plan, through to £41.40 per client, per week on our Intensive Plan. The higher the Treatment Plan, the more time you’ll spend each week working with that client. As a general guide, each week, you’ll be spending between 45 mins – 2 hours per client, per week. Your time will be split between providing online personal therapy sessions (ranging from 20-40 minutes per client, per week) and responding to client’s coursework submissions with supportive, nurturing feedback. If a client is on the Intensive Plan, you’ll be answering up to 5 texts per day (5 days per week). You’ll be given training on all aspects of delivering the MPT programme.

Aside from the brilliant earnings potential, My Personal Therapy offers an excellent incentive and rewards package for top=performing practitioners. This package includes preferential allocation of clients, special feature articles about you on our site, enhanced profile optimisation, invites to MPT Special Events, ‘highly acclaimed professional’ profile status, surprise gifts such as spa days or yoga passes, and two-weeks ‘pay-for-time-off’ annually for our highest performing, loyal professionals.

We also cover all professional insurances and indemnities so that our clients remain our legal responsibility, freeing you from any personal liability (provided you demonstrate strict adherence to your Ts & Cs). Full details will be made available to you once you sign up as an active practitioner. 

If I work with My Personal Therapy, how will I be paid?

You’ll be paid monthly in arrears, digitally via our automated payment system. You’ll be working with us as an independent contractor, not an employee. This means that you’ll need to invoice us for using your services. However, we simplify this for you by using a self-billing method, meaning that we make the necessary calculations, generate invoices on your behalf, and pay you according to the number of clients you have worked with the previous month, less any fees due to ourselves.

We charge our clients, and set pricing. You will not be involved with charging MPT clients and won’t take any fees from them directly.

If I work with My Personal Therapy, will I be an employee?

No. You will be working with us as an independent contractor. If you are unsure what this means for you, it is important to seek independent legal or financial advice. Most importantly, it means that you’ll be responsible for paying your own personal tax and national insurance contributions in a self-employed capacity.

If I work with My Personal Therapy, do I have to give a notice period if I intend to leave?

Yes please. As you’ll be working with vulnerable people, we think it’s very important to care for them as much as possible by giving 4 weeks notice if you intend to leave, or take significant time off (more than 3 days). This isn’t a legal requirement, but we ask you to be considerate to our clients as change can be very distressing for those living with psychological and emotional difficulties. 4 weeks gives us plenty of time to help clients with the transition and ensure they remain cared for. Further information will be available in your Ts & Cs.

If I work with My Personal Therapy, do I have to give a notice period if I intend to take time off?

Yes please. We ask that you notify us directly, and any clients you are working with, should you intend to take longer than 3 days off in any consecutive period. Further information will be available in your Ts & Cs.

How much time should I expect to dedicate to My Personal Therapy clients?

As a general guide, you’ll be spending between 45 minutes to 2 hours per week, per client. However, you’ll find that you become more efficient as you gain experience as a MPT practitioner. You can spend as much or as little time as you want responding to client’s coursework, but we have guidelines we’d like you to follow to ensure that our standard or care is consistent. Some weeks you may feel it’s important to devote more time to clients than other weeks. 

Online personal therapy sessions have set time allocations each week ranging from 20-40 minutes, depending upon the Treatment Plan taken. Our online diary booking system automatically allocates 10 minutes processing time at the end of each session.

You’re also welcome to optionally upload extra diary availability making yourself free to any MPT clients needing Urgent Care on either a ‘paid-for’ or ‘voluntary’ basis. These Urgent Care appointments are allocated in 10 minute blocks. If you opt to add Urgent Care availability on a voluntary basis, you’ll be helping clients that are struggling financially to have access to our services.

How often do I need to check in with My Personal Therapy clients?

The expectation we have in terms of standard of care is available in our training programme and in your Ts & Cs. There are policies regarding time-frames for responding to client coursework. It’s generally expected that you reply to any client submissions within 72 hours (and within the same therapy week). As a general rule, apart from the Intensive Plan, you’ll be making contact with clients weekly during their booked online personal therapy sessions AND give a weekly personal response to client’s completed coursework activities. Any written communications with clients MUST happen via our portal (for legal reasons). You can choose when you’d like to work, 24/7, and be matched with suitable clients accordingly.

Do I need to go through an application process?

Yes! We consider the application process and training programme an important part of ensuring exemplary service to both you and clients. For UK qualified therapists, the application process is straightforward as we primarily check your membership with a professional body, and ask that you mark your compulsory training materials as completed before starting work with MPT clients. We also check your profile, upload your image and ensure that you’re happy before you’ll become active on our site.

The application process for mentors is also straightforward, we require some more information and assurances of your suitability to the work before we can approve your profile. Once you’ve registered, we will email with details of everything you’ll need to supply to us. It’s easy to submit the evidence online and once we’ve carried out our checks, you can begin your MPT training programme and get started working with clients in no time.

Could I be a My Personal Therapy Mentor?

Mentors are an invaluable asset to My Personal Therapy. We recognise the vast untapped resource of professionals that could offer invaluable mentorship to those suffering milder emotional and psychological distress. You could be a MPT mentor if you come from a professional background and have extensive experience and understanding of working with vulnerable people in need of mental healthcare or psychological / emotional support. We welcome any applications, and will accept at our discretion. We particularly welcome applications from teachers (in relevant fields), those with degrees in appropriate subjects, mental healthcare or psychiatric nurses, social workers or mental healthcare support workers that have considerable experience and have worked to management level. In addition, we welcome applications from student therapists (from any therapeutic approach) in an advanced (placement stage) of their training.

As you’ll be working with clients on the Mentor Plan, you’ll be providing weekly contact and support delivering our MPT e-courses. You’ll be given training on this, but it’s important to consider your level of education, whether you’re able to communicate well in writing AND have a sound understanding of mental healthcare, including professional and ethical standards. If you feel you fit the bill, we’d love to hear from you.

All of our practitioners, whether therapist or mentor, will also need to understand UK data protection law, be familiar with the GDPR, and will become Data Controllers, which carries with it some legal obligations. You’ll receive training on this via our MPT programme.

How long is the My Personal Therapy training process?

The full online training programme will be available to you once you sign up as an active MPT practitioner. Some courses are compulsory, and you’ll need to complete them before working with clients. You can work through these compulsory courses at your own pace, they could be finished in a day or two – or longer if you take your time. The remaining courses can be taken in your own time, dipped in and out of to suit you, or as required whenever you encounter gaps in your knowledge and expertise when working online.

MPT Trainers and Supervisors are also available online to answer any queries, and monitored peer-to=peer forums are an excellent source of making contact and receiving support via our site. Online ‘live’ supervision is available at set published times each week, and you are always welcome to attend. Live training forums, workshops and webinars will also be available on the site at published dates and times.

Isn’t working online a bit impersonal and detached?

It can be without the right training. Our service has been designed to circumvent potential issues like these when working online. Everything we do has been created to ensure our service is personal and warm. We are very proud of our achievements, and passionate about making the online provision of therapeutic care as personal an experience as working face-to-face.

Privacy, Security & Confidentiality FAQs

Is it secure and confidential?

Yes! We feel strongly about protecting your privacy and keeping your information safe and secure.  You can opt to access our service anonymously, so you won’t need to give any details except payment information (which would be held by the secure payment system, not us). You won’t even need to give your first name, you can use your username or pseudonym (nickname) if you’d like. You’ll receive full information about our full privacy and security policies once you sign up.

How is my confidentiality and privacy protected?

We do everything in our power to secure your privacy and confidentiality. We have state-of-the-art technology, operational procedures and infrastructure that puts safeguarding your privacy and confidentiality at the heart of everything we do. We go above and beyond to ensure our privacy and confidentiality standards are advanced and meet the requirements of UK Law and the GDPR. You can feel safe and comfortable.

Our practitioners must be Data Protection Controllers, meaning that they are legally obliged to understand the law and protect your privacy and confidentiality. We don’t ever give any of your information to any third party, unless in the highly unlikely event of being  legally required to do so. Should this happen, you’ll be informed of our actions wherever possible. You have ultimate control over any of your personal data held by us, and can restrict or delete it easily, at any time.

Our site is secure and encrypted to an extremely high industry standard, we only hold data in UK-based servers. Our databases are encrypted and scrambled so they essentially become useless in the highly unlikely attempt of hacking. We would never release any of your information to anyone without your permission, except in the highly unlikely circumstances of being legally required to do so. Further information will be available in your Ts & Cs once you sign up.

Can I access information held about me?

Yes! At any time by emailing a request to: [email protected]

We will respond to any such request within 28 days, usually much sooner.

How secure is the payment system?

We use a highly secure, state-of-the-art payment system, any information you need can be found here: https://stripe.com/gb

MPT Courses FAQs

How do I choose my online course?

After answering a few questions, we’ll recommend a course that’s ideal for you. You don’t have to accept our recommendations, you can choose any one of the available courses on our programme. We even have MPT specialists that can create a bespoke course, with modules (weekly content) chosen to precisely fit your needs. Your therapist or mentor will also be trained to create a bespoke course for you.

In addition to a personalised choice of course, each of the modules within our courses evolve with you, can be chosen according to your individual needs, and preferred way of learning. So every course is unique and personalised for you.

Both MPT and your therapist or mentor will work collaboratively to guide you through whatever weekly content that works best for you.

Can I access my e-coursework anywhere, anytime?

Yes! You can access your course 24/ 7 from anywhere in the world as long as you have an internet connection. Your practitioner will get back to you within the same therapy week, within 72 hours from when you submit your weekly work or other online activities.

How are My Personal Therapy courses personalised?

Our courses are personalised in many ways. Firstly, we have a continually developing, extensive range of course options that can be selected for you personally, and the type of treatment approach you’d like to try.

Once you’ve selected a course, the weekly content evolves with you and can be selected and adjusted according to: the way you’d like to work; how you’re feeling; whether your situation has changed or new things have cropped-up; how much time you have; your preferred learning style etc. You choose weekly content guided by MPT and your professional, selected personally for you from a wide range of options.

In addition, we offer a completely bespoke course service that is tailored just for you. Either a MPT Specialist, or your own professional, will take you through an assessment process and then create an individual course with content selected personally for you, attending to every aspect of your emotional well-being.

Many people suffer from issues that are comorbid (involving two or more difficult experiences). For example you may have relationship problems together with depression and anxiety, so a single course choice might not cover everything for you. Our bespoke course allows us to meet your unique, individual needs.

How often will new courses be launched?

At least one new course will be released every month from launch. You’ll be able to see upcoming course information from our site and receive e-newsletters.

What can I expect from a My Personal Therapy course?

You’ll have a dashboard, a user-friendly control panel, from where you’ll access your courses and all of the features and facilities available to support you on our site.

Each week, your chosen weekly content will arrive on your dashboard and you’ll get to complete the weekly activities and submit to your therapist or mentor for support and feedback. The weekly course content is wide-ranging, with a variety of audible, interactive, video, written work, practical activities, things to try, psychological education, quizzes, reports and animation components to keep you engaged. You also have a set of digital resources at your disposal, from an interactive online personal journal, an extensive resources section, podcasts, webinars, progress tracking and monitoring systems and links to other helpful sources of information.

The work can be done on your own or with company, and ranges from simple to academic, arty to scientific, practical to physical, spiritual to solution-focused and rational. It really depends upon you as an individual and what you’re looking for, what works for you. Our courses cater for all tastes and preferences.

What if I am suffering from a number of concerns and one course doesn’t meet all of my needs?

We could create a bespoke course to meet all of your needs.

What if I don’t like my course or I’m not finding it helpful?

You can change your course choice at any time, unrestricted.

What happens if I don’t complete my coursework?

The coursework is designed to be motivating, engaging and even fun! We hope you enjoy undertaking the weekly course content, but if you don’t manage to get things done, we won’t tell you off! Life sometimes gets in the way.

If you’re finding your coursework too time-consuming, you can discuss this with your therapist or mentor and decide the best way forward. Usually selecting more easy-going, less labour-intensive, weekly course content resolves the issue.

The courses are invaluable part of your therapy and have been designed to complement the work you are doing with your therapist, to enhance your complete experience. Finding motivation when you’re feeling awful can be hard, this is something your therapist or mentor will support you with.

Will I pass or fail my course?

No. We’re not testing you! Although if you’d like a certificate and gold star, we’re sure it can be arranged!

Who has access to coursework that I submit?

Your therapist or mentor, plus (only when necessary), authorised senior MPT healthcare staff administering your account. You can hide any confidential information you don’t want to be seen.

How do I know what courses are available?

They will be advertised on our site.

Can I join a mailing list to notify me of new courses as they become available?

Yes! Once you register with us, you will be included on our mailing list and receive e-newsletters, including details of upcoming course launches and exciting information about MPT developments.

Can I change my course choice once I’ve started?

Yes! You can change your course choice at any time. It’s a good idea to talk your decision through with your therapist or mentor.

If I decide to cancel or put things on hold, can I return and complete my course at a later date?

Yes! We will hold your information and coursework on file so that you can return and have everything ready-and-waiting to pick up where you left off.

Do My Personal Therapy courses involve a lot of work?

As our courses are personalised, how much work is entirely up to you. Some of our weekly content involves listening to a 30 minute (or so) podcast, or watching a video. Other courses involve in-depth academic discussions of psychology, yet others involve practical ideas or things to try out in your life. Some activities can be done in no time, other material you could get lost in and spend hours on. You choose the content that works for you, as much or as little as you’d like.

How many hours a week will I need to spend on My Personal Therapy work?

As a general guide, you might like to devote at least half an hour and no more than three or four hours per week to your MPT coursework, to keep good balance in your life. However, how much time you spend is completely your choice.

Are the courses difficult?

No! Some of the course content is quite academic and in-depth, but if this doesn’t appeal to you that’s absolutely fine! Just avoid that content. MPT recommends content automatically to you according to perimeters that you set at the start, so it’s easy to have course content that suits you personally. The courses are fun, engaging, informative and helpful – not difficult. Some of the material you might be working through could be difficult or challenging to address, but that’s the nature of therapy. Rest assured your therapist or mentor will be there to support you every step of the way.

Online Personal Therapy Sessions FAQs

What is an online personal therapy session?

An online personal therapy session is a one-to-one meeting with your own MPT therapist, booked via our online diary system. The length of your online therapy session will vary depending upon the Treatment Plan you’ve chosen. You can choose to have your personal therapy sessions is 3 ways: via Therapy Chat (which works like ‘LiveChat’), via Video-Messaging (like Skype of FaceTime) or via Phone.

What can I expect from my first online personal therapy session?

Your therapist will help you to feel at ease, to be comfortable with what might be a new experience, and settle you into working remotely. Therapists work in different ways, so you’ll find your feet and build your relationship together. You may discuss therapy goals, or the coursework you’re taking that week. The sessions are there for you to make the most of, and decide the things you’d like to cover.

Is it ok to do my online personal therapy sessions anywhere?

It is better to be in a solitary, quiet, safe, secure environment with a good internet connection or phone signal.

Are the Video Messaging personal therapy sessions held via the My Personal Therapy platform?

Our video sessions are managed off-site using one of a recommended set of video-messaging mediums. Adding a video-messaging function to our platform might be a viable option in the future, but it can cause technical issues and in particular slow-running of certain site features which isn’t ideal. By video-messaging off-site, you can also keep your dashboard open and at hand to refer to any work you’ve done, to write notes etc.

Are the Therapy Chat personal therapy sessions held via the My Personal Therapy platform?

Yes! We call it Therapy Chat and it works in a similar way to LiveChat (a medium you’re probably familiar with). Therapy Chat is conducted on-site, meaning you’ll need to be logged-on.  

Are the Phone personal therapy sessions held via the My Personal Therapy platform?

No, your therapist will call your chosen phone number at the time you have requested each week.

Urgent Care FAQs

What is Urgent Care?

Urgent care is not to be confused with Emergency Care. If you, or someone else, is in danger or feeling suicidal –  DO NOT USE THIS SITE. Call 999, the Samaritans or an emergency doctor, or your local NHS mental health crisis team and get immediate help in your local area. We are a therapeutic service offering remote help, if there is danger or threat to life – our services are inappropriate and you must seek alternative help.

However, if you need urgent care (meaning that you need to talk to a qualified therapist today) then we have a facility where you can book Urgent Care sessions via Therapy Chat with a trained professional the same working day. The Urgent Care button on your dashboard opens up a diary system where you can book 10 minute sessions to talk to a therapist whenever you need. This therapist might not necessarily be your regular person.

How much does Urgent Care cost?

The standard rate for Urgent Care sessions is £10 for 10 minutes. We take donations and prioritise this pot to be allocated for Urgent Care support for those struggling financially. so we may be able to help. Further details on this will be available once you sign up.

Register your interest in My Personal Therapy

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